Mecklenburg County EMS, Charlotte, NC, USA


Charlotte is one of the fastest growing metropolitan EMS systems in North America. Dr. Williams is supporting a multi-year project, advising the leadership team as they pursue enhancing their entire organization through a method known as quality as a business strategy. The process involves a multi-stage project to clarify aims, conduct stakeholder research, and map the organization as a system of linked processes and then use improvement science to measurably enhance process reliability.  The work is ongoing and year one results included identification of significant opportunities for improving quality and reducing waste, cultural transformation as the agency transitions to a learning organization, and a renewed clarity of purpose.