About

The roots of Medical Health began nearly 25 years ago in a small town in Western Massachusetts, inside a home, with a patient. A person who needed help and called 911 would be the first of thousands of faces, held hands, and life stories that represent the mission of prehospital emergency care. IHI Senior Fellow and a Dartmouth University Medical School Professor Emeritus Paul Batalden, M.D. says “Every system is perfectly designed to get the results it gets” and each patient is expecting you to work day and night to create and lead a system that they can access easily, takes care of their health needs, is reliable, and is provided at a reasonable cost.

Dr. David M. Williams founded Medic Health to fill an unmet need in the industry. Ambulance services have the will and aspiration to achieve outcomes and enhance service delivery but struggle to identify what to improve and how to execute. Communities want to enable their ambulance delivery systems to be reliable, effective, and delivered at a responsible cost, but have difficulty defining and assessing their current state.

Medic Health is a full service, international consultancy. We provide a host of services that support ambulance provider organizations and local leaders to pursue the mission to serve your patients and your community and to achieve your aims for improvement. Medic Health is a unique partner and our evidence-based, collaborative, and results focused methods are perfectly designed to reach breakthrough results.

David M. Williams, Ph.D. – Founder and Chief Executive

Dr. Williams is an experienced consultant and researcher. He started his career in ambulance service nearly 25 years ago and served as a paramedic in cities across the United States. For the last 14 years, he has acted as an internal and external improvement advisor and expert EMS systems consultant to government agencies, hospitals, and for-profit and not-for-profit organizations.  His professional project portfolio includes work in the United States, Canada, Europe, Asia, and the Middle East.

A faculty member of the Institute for Healthcare Improvement (IHI), Dr. Williams is IHI’s paramedicine and ambulance system subject matter expert. He is also an IHI improvement advisor supporting teams through applying the science of improvement. He has advised large healthcare system programs, multi-hospital improvement collaboratives, and innovation projects in the United States, Europe, and Middle East.

Dr. Williams taught undergraduate courses in emergency health services at The George Washington University School of Medicine and St. Edward’s University Public Safety Management program.

He has authored chapters in EMS management textbooks, published nearly 100 articles including the JEMS 200-City and Salary Surveys (2004-2010), and co-authored a report on EMS for the International City/County Management Association (ICMA). He is a frequent speaker and advisor on EMS improvement in the United States, Canada, Middle East, and Europe. Dr. Williams is one of the few researchers to study EMS system design. His published doctoral research focused on patient-centric EMS system design.

Dr. Williams is known for leading objective, ethical, and collegial processes that focus on the needs of the patient and the community and incorporate evidence-based and best practice methods.

He is a member of the 2013 Leadership Austin Essential Class and is the Vice Chairman of the Board of CommUnityCare, the Federally Qualified Health Center system serving the City of Austin, Texas.

People

Medic Health is a cohort of practitioners, administrators, improvers, researchers, and leaders with expertise in paramedicine, ambulance systems design and operations, finance, reimbursement, improvement, and research. Our people are professionals with experience in ambulance service and healthcare who truly aspire to improve prehospital care systems. Headquartered in Austin, Texas, USA team members are based around the globe.

Culture

Medic Health fosters an inquisitive, collaborative, and solution focused culture. We are passionate about prehospital care systems and the people that dedicate their professional lives to service. We are not satisfied with one size fits all and do not settle until we have reached the aims that are right for you. We have high standards for our work and foster an organizational ethos to continually challenge, support, and improve our craft and each other every day. We also like to have fun.